CustUmrah Terms of Use

Last Modified Date: Januray 21, 2024

1. Presentation

Welcome to CustUmrah! We invite you to carefully read our general terms of use before using our website and mobile application. By accessing CustUmrah, you unconditionally accept these terms and commit to respecting them. If you do not agree with any of the clauses stated below, please refrain from using our services.

1.1 Eligibility to Use CustUmrah

The use of CustUmrah is reserved for individuals who have the legal age to enter into contracts. By accessing our services, you declare to be of legal age in your jurisdiction of residence. If you are using CustUmrah on behalf of a company or entity, you declare that you have the necessary authority to bind that company or entity to these terms.

1.2 Registration and User Account

To access certain features of CustUmrah, registration and the creation of a user account may be required. You are responsible for maintaining the confidentiality of your identification information and for ensuring the security of your account. Any activity performed under your account is your sole responsibility.

1.3 Modifications to the Terms of Use

We reserve the right to update, modify, or replace these terms of use at any time. Changes will be effective upon their publication on our website. It is your responsibility to regularly review these terms to stay informed of any changes.

By continuing to use CustUmrah after the publication of changes, you accept the updated conditions. If you do not accept the changes, please stop using our services.

2. Acceptance of Terms

2.1 Responsible Use

You commit to using CustUmrah responsibly and to comply with all applicable laws and regulations. Any inappropriate, fraudulent, or unethical behavior may result in the suspension or termination of your account.

2.2 Responsibility for Information Provided

By using CustUmrah, you guarantee the accuracy and completeness of the information provided during registration, reservation, or any other interaction with our platform. You are responsible for updating your information in case of changes.

2.3 Respect for Intellectual Property Rights

You acknowledge and agree that all intellectual property rights associated with CustUmrah, including trademarks, logos, texts, and images, belong to CustUmrah or our partners. Any unauthorized use of these elements is strictly prohibited.

2.4 Prohibition of Account Transfer

You may not assign, sell, or transfer your CustUmrah account to a third party without our prior written consent. We reserve the right to refuse or limit access to our services at any time and for any reason.

3. Description of CustUmrah Services

3.1 Nature of Services

CustUmrah offers an online platform facilitating the reservation of services for pilgrims, including, but not limited to, the reservation of private drivers, guided tours, and other travel-related services for pilgrims performing the Umrah.

3.2 Availability of Services

While we strive to ensure the constant availability of our services, temporary interruptions may occur for reasons of maintenance or due to circumstances beyond our control. We are committed to minimizing these interruptions and to informing you in advance if possible.

3.3 Modifications to Services

CustUmrah reserves the right to modify, suspend, or discontinue any or all of its services at any time, with or without notice. We will endeavor to inform you of any significant change that could affect your experience.

3.4 User Obligations

By using our services, you agree to respect the policies and specific procedures associated with each type of service offered. These obligations may include booking deadlines, cancellation conditions, and other specific guidelines for each service.

3.5 CustUmrah's Responsibility

While we strive to provide quality services, CustUmrah cannot guarantee the accuracy, completeness, or relevance of information provided by third parties, such as private drivers or tour guides. We decline any responsibility for harm resulting from these third-party services.

4. Ordering and Reservation Process

4.1 Reservation of Services

To reserve services on CustUmrah, users can navigate the platform, choose the desired services, and follow the indicated reservation process. Specific details, including costs, schedules, and conditions associated with each service, will be clearly presented before the confirmation of the reservation.

4.2 Reservation Confirmation

Once the reservation is made, CustUmrah will send a confirmation to the user, summarizing the details of the reservation. It is the user's responsibility to verify the accuracy of this information and to inform us immediately in case of errors.

4.3 Payment for Services

Fees related to the reserved services will be clearly indicated before the confirmation of the reservation. Payments can be made via the payment methods available on the platform. CustUmrah reserves the right to change rates at any time, but these changes will not affect reservations already confirmed.

4.4 Modifications and Cancellations

Users may be allowed to modify or cancel their reservation, subject to the specific conditions associated with each service. Cancellation fees may apply according to the policy in force at the time of reservation.

4.5 User Responsibility

Users are responsible for providing accurate information during the reservation process. CustUmrah declines any responsibility in case of errors resulting from incorrect data provided by users.

5. Pricing and Payment

5.1 Pricing Structure

The rates for CustUmrah services are clearly indicated on the platform. They may vary depending on the type of service, season, ongoing promotions, and other factors. Users are invited to consult the pricing information before confirming any reservation.

5.2 Payment Methods

Payments can be made via the means of payment accepted by CustUmrah, such as credit cards, electronic wallets, or other specified methods. Users must ensure they have the necessary funds to cover the costs associated with their reservations.

5.3 Billing and Receipt

Once payment is made, users will receive a payment confirmation and, if necessary, a detailed invoice. It is important to keep these documents for future reference.

5.4 Changes in Rates

CustUmrah reserves the right to modify its rates at any time. These changes will not affect reservations already confirmed but will be applicable to future reservations.

5.5 Fraud and Payment Security

CustUmrah implements security measures to protect users' payment information. In case of suspected fraud, additional checks may be carried out, and CustUmrah reserves the right to cancel any reservation in case of suspicious activity.

6. Cancellation and Refund

6.1 Cancellation Policy

Users can cancel their reservations in accordance with the specific cancellation policy of each service. The details of this policy will be clearly indicated during the reservation process. CustUmrah reserves the right to charge cancellation fees in accordance with this policy.

6.2 Refunds

Refunds will be processed in accordance with the refund policy in effect at the time of cancellation. Timelines and procedures may vary depending on the type of service booked. CustUmrah commits to processing refunds quickly and efficiently.

6.3 Cancellation by CustUmrah

CustUmrah reserves the right to cancel a reservation in the case of exceptional circumstances, such as logistical problems or factors beyond our control. In such cases, users will be informed as soon as possible, and appropriate alternatives or refunds will be offered.

6.4 User Responsibility

Users are responsible for reading and understanding the cancellation policies before making a reservation. Failure to adhere to these policies may result in cancellation fees or the loss of the right to a refund.

7. User Responsibilities

7.1 Compliance with Laws and Regulations

Users commit to using CustUmrah in accordance with all applicable laws and regulations. Any illegal, fraudulent, or unethical behavior will be severely sanctioned, possibly leading to account termination and legal actions if necessary.

7.2 Respect for Other Users

Users must respect the rights and privacy of other users of CustUmrah. Any discriminatory, harassing, or offensive behavior is strictly prohibited.

7.3 Accuracy of Information Provided

Users are responsible for providing accurate and up-to-date information during registration and reservation. CustUmrah declines any responsibility in case of harm resulting from inaccurate or outdated information provided by users.

7.4 Protection of Account Credentials

Users are responsible for maintaining the confidentiality of their account credentials. Any activity carried out under an account is the responsibility of its holder. CustUmrah must be informed immediately in case of loss, theft, or unauthorized disclosure of credentials.

7.5 Responsible Use of Services

Users commit to using CustUmrah services responsibly and respectfully, adhering to the specific policies associated with each type of service booked.

7.6 Entry Conditions for Holy Sites

It is important to note that the authorities reserve the right to deny access to certain individuals within the holy sites based on specific criteria, including but not limited to behaviors deemed inappropriate or not in compliance with Saudi laws, wearing attire considered inadequate, or the presence of very young children deemed too young for certain places. Each participant is responsible for adhering to these directives to ensure a safe and respectful environment. CustUmrah shall not be held responsible in the event of entry refusal imposed by these authorities.

8. Privacy and Data Security

8.1 Collection and Use of Information

CustUmrah collects and uses personal information of users in accordance with its privacy policy. Details on the types of data collected, the purposes of their use, and how they are protected are described in this policy.

8.2 Data Security

CustUmrah takes appropriate security measures to protect user data from unauthorized access, disclosure, alteration, or destruction. This includes the use of standard security protocols and encryption technologies.

8.3 Sharing Information with Third Parties

Personal information of users will not be shared with third parties without their consent, except if necessary to provide the requested services or in compliance with legal obligations.

8.4 User Responsibility for Account Security

Users are responsible for the security of their account, including choosing a strong password and regularly updating their identification information. CustUmrah declines any responsibility in case of unauthorized access resulting from user negligence.

8.5 Data Breach Notifications

In case of a data breach affecting users, CustUmrah commits to notify them as quickly as possible in accordance with applicable laws.

9. Intellectual Property

9.1 Copyright

All content on CustUmrah, such as texts, graphics, logos, images, videos, user interfaces, and other materials, are protected by copyright. Users commit to respecting these rights and not to reproduce, distribute, or use these contents without authorization.

9.2 Trademarks

The trademarks, logos, and names associated with CustUmrah are registered trademarks of the company. No right to use these trademarks is granted to users without prior written authorization.

9.3 Limited Use License

CustUmrah grants users a limited, non-exclusive, and non-transferable license to use the platform in accordance with these general terms. This license does not confer any intellectual property rights on the contents of CustUmrah.

9.4 User Contributions

By submitting comments, suggestions, ideas, or any other content to CustUmrah, users grant the company a non-exclusive, free, irrevocable, and worldwide right to use, reproduce, modify, distribute, and display this content.

9.5 Respect for Intellectual Property Rights

CustUmrah respects the intellectual property rights of third parties. Users are invited to report any suspected copyright or trademark infringement to allow CustUmrah to take appropriate action.

10. Modifications to the General Terms and Conditions of Sale

10.1 Unilateral Modifications

CustUmrah reserves the right to modify, update, or revise these general terms and conditions of sale at any time. Changes will be effective upon their publication on the CustUmrah website. It is the responsibility of users to regularly review these terms to be informed of any changes.

10.2 Notification of Changes

In the event of substantial modifications, CustUmrah commits to informing users through notifications on the platform, by email, or any other appropriate means. Users will be invited to accept the new terms to continue using CustUmrah services.

10.3 Consent to Modifications

By continuing to use CustUmrah services after the publication of modifications, users acknowledge and accept the new general terms and conditions of sale. If a user does not accept the modifications, they must cease using CustUmrah services.

10.4 Revision of the Effective Date

The effective date of the modified general terms will be clearly indicated. Users are encouraged to regularly check the date of the last update.

11. Dispute Resolution and Conflict Management

11.1 Amicable Resolution of Disputes

In case of a dispute between a user and CustUmrah, the parties commit to seeking an amicable solution before resorting to legal proceedings. Users are encouraged to contact CustUmrah directly to try to resolve any disagreement.

11.2 Mandatory Arbitration

If the dispute cannot be resolved amicably, the parties agree to resort to arbitration. The arbitration will be conducted in accordance with the prevailing arbitration rules and will be binding. The results of the arbitration will be final and binding on all parties.

11.3 Waiver of Class Actions

Users waive the right to participate in class actions, collective lawsuits, or similar procedures against CustUmrah. Any dispute will be resolved individually through arbitration, in accordance with these terms.

11.4 Applicable Law

These general terms and conditions of sale are governed by the laws in force in the jurisdiction of CustUmrah. Any dispute will be interpreted in accordance with these laws.

11.5 Jurisdiction

If a provision of mandatory arbitration is not applicable, users agree that any dispute shall be brought before the competent courts of the jurisdiction of CustUmrah.

12. Limitations of Liability

12.1 Warranty Exclusions

CustUmrah provides its services "as is" and makes no representation or warranty as to their availability, reliability, accuracy, or suitability for a particular purpose. CustUmrah expressly disclaims all warranties, whether express or implied.

12.2 Limitation of Liability

In no event shall CustUmrah, its employees, partners, or suppliers be liable for direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use CustUmrah services, even if CustUmrah has been informed of the possibility of such damages.

12.3 Force Majeure

CustUmrah cannot be held responsible for delays, interruptions, or malfunctions resulting from circumstances beyond its control, such as natural disasters, acts of terrorism, conflicts, network failures, or computer system failures.

12.4 Liability of Third-Party Providers

CustUmrah acts as an intermediary for booking third-party services such as private drivers and tour guides. The responsibility for the actual provision of these services lies with the concerned third-party providers, and CustUmrah cannot be held responsible for their actions or omissions.

12.5 Indemnification

Users agree to indemnify and hold CustUmrah, its employees, partners, and suppliers harmless from any liability resulting from violations of these general terms or actions on their part.

13. Contact and Customer Support

13.1 Customer Service

CustUmrah provides a dedicated customer service to answer users' questions, resolve potential issues, and provide general assistance. Users can contact our customer service team via the communication channels specified on our website.

13.2 Feedback and Suggestions

CustUmrah encourages users to share their feedback, suggestions, or concerns regarding their experiences on the platform. User feedback is valuable in helping us to continuously improve our services.

13.3 Official Notifications

Official communications from CustUmrah, including notifications of changes to the general terms and conditions of sale, will be published on the platform, sent by email, or through other appropriate channels. It is the responsibility of users to regularly check these notifications.

13.4 Contact Details

CustUmrah's contact details, including email addresses, telephone numbers, and other contact information, are available on our website. Users are encouraged to use these channels for any official communication.